Help Center
Common questions grouped by topic. If nothing here fits, write to us.
Frequently asked questions
The app installed but will not connect.
Try another node first, then confirm the system clock is correct and that a firewall is not blocking the client.
How do I pick the right node?
Prefer a nearby location or the app's recommendation, and match the region to the service you are streaming.
Will I be charged automatically?
Only when automatic renewal is enabled, which you can turn off in your account at any time.
I forgot my password.
Use the password reset link on the sign-in page and follow the email sent to your registered address.
Device limit reached?
Sign out devices you no longer use; three sessions can be online at once.
Can I change my account email?
Yes. Contact support from the official email address with your subscription details.
Still need help
Email the support team and we will get back to you as soon as we can.